Privacy Policy

1. Information We Collect

We collect the following information when you use Ori:

• Account Information: Email address and payment information when you sign up
• Chat Messages: Messages you send to and receive from the AI assistant
• Usage Data: How you interact with the Service, including message counts and feature usage
• Email Purchase History (only with your permission): If you explicitly grant access, we read your email to find your past purchases (such as order receipts) so we can learn your preferences and improve your shopping experience. This is optional and described in more detail below.

2. How We Use Your Information

We use your information to:

• Provide and improve the Service
• Review conversations with Ori to operate, debug, and improve the assistant, including the quality of its responses
• Learn your preferences (including from email purchase history you choose to share) to personalize and improve your shopping experience
• Process payments and manage subscriptions
• Send important service updates and notifications
• Respond to support requests
• Detect and prevent abuse or fraud

We do not sell your data. We never sell, rent, or trade your personal information or your conversations, and we never use your data for third-party advertising.

3. Data Retention

We store your conversations with Ori — including the messages you send and receive — so the assistant has context within a conversation and so we can operate, debug, and improve the Service. We keep this conversation history until you ask us to delete it. We also retain de-identified and aggregated usage data for analytics. Account information is retained while your account is active and for a reasonable period afterward for legal and business purposes.

When you place an order, we share your shipping details with our fulfillment provider to complete it, and we clear the address from that individual order record once the order is placed. If you choose to save a default shipping address, we retain it so you don’t have to re-enter it on future orders; you can update or delete your saved address at any time. Any email access you grant for purchase-history import uses a short-lived, read-only token that is never stored.

You can request deletion of your data by contacting us at support@ori.bot

4. Data Sharing

We do not sell, rent, or trade your personal information — ever. We share data only with the providers needed to operate Ori, and only as needed:

• Service Providers: Companies that help us operate the Service (payment processing, hosting)
• AI Providers: Your messages are processed by AI model providers to generate responses
• Fulfillment Providers: When you place an order, the details needed to fulfill and ship it (such as your shipping address) are shared with our fulfillment partner to complete that order
• Legal Requirements: When required by law or to protect our rights

5. Email Purchase History (Optional)

Ori can offer to learn your taste faster by looking at your past purchases. This feature is entirely optional and only happens if you explicitly grant permission:

• Opt-in only: Nothing happens unless you choose to connect your email and approve access through your email provider’s consent screen.
• Read-only and limited: We use read-only access and look only for purchase receipts and order confirmations — not the rest of your inbox.
• No stored credentials: Access uses a short-lived token kept only in memory for the import. We never store your email password or token.
• For your experience: We use this purchase history to learn your preferences and improve your shopping experience — never to sell or share it.

You can decline this at any time, and declining does not affect your ability to use the rest of the Service.

6. Security

We use industry-standard security measures to protect your data, including encryption in transit and at rest. However, no system is completely secure, and we cannot guarantee absolute security. Read more about how we protect your money and data on our security page.

7. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise these rights, contact us at support@ori.bot

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service.

9. Contact Us

For questions about this Privacy Policy, contact us at support@ori.bot